Anyone that enjoys his work is a pleasure to work with.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

Innovation comes from people who take joy in their work.

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

The most basic problem is that performance appraisals often don't accurately assess performance.

We know what we told him, but we don't know what he heard.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.