Anyone that enjoys his work is a pleasure to work with.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

You cannot inspect quality into the product; it is already there.

Divide responsibility and nobody is responsible.

The most basic problem is that performance appraisals often don't accurately assess performance.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.