You can not achieve an aim unless you have a method.
Now, we learn that a system must have an aim. Without an aim, there is no system.
Experience by itself teaches nothing.
Whenever there is fear, you will get wrong figures.
The emphasis should be on why we do a job.
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.