Without theory, there are no questions.

A rule should suit the purpose.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

Any two people have different ideas of what is important.

To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.