A leader knows who is outside of the system and needs special help.
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
I am not reporting things about people. I am reporting things about practices.
Nobody goes to work to do a bad job.
The customer invents nothing. New products and new services come from the producer.
Competition should not be for a share of the market-but to expand the market.