Managing by results only makes things worse.

The customer invents nothing. New products and new services come from the producer.

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

If you do not know how to ask the right question, you discover nothing.

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

The questions are more important than the answers.

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.