You can not achieve an aim unless you have a method.

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.

The main difference between service and manufacturing is the service department doesn't know that they have a product.

There is no substitute for knowledge.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

Rational behavior requires theory. Reactive behavior requires only reflex action.

There must be consistency in direction.