If you destroy the people of a company, you do not have much left.
It's not enough to do your best; you must know what to do & then do your best.
People need to know what their jobs are.
You can not define being exactly on time.
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
...the most important things we need to manage can't be measured.