The most important figures for management of any organization are unknown and unknowable.
W. Edwards DemingTwo basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards DemingScientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.
W. Edwards Deming