The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

We should be guided by theory, not by numbers.

If someone can make a contribution to the company he feels important.

Management by results is confusing special causes with common causes.

Quality begins with the intent, which is fixed by management.

Competition should not be for a share of the market-but to expand the market.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.