The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

A rule should suit the purpose.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Many people in management are being paid to produce waste.

There is very little evidence that we give a hoot about profit.

The questions are more important than the answers.

...the most important things we need to manage can't be measured.