The process is not just the sum of its parts.
Quality begins with the intent, which is fixed by management.
You must not run your Organization as a functional hierarchy. You must understand it as a System.
Innovation comes from the producer - not from the customer.
We are here to learn, to make a difference and to have fun.
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.