Any manager can do well in an expanding market.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

We must satisfy our customers.

We are here to learn, to make a difference and to have fun.

It's not enough to do your best; you must know what to do & then do your best.

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.

You cannot inspect quality into the product; it is already there.