The most important things cannot be measured.
You can not hear what you do not understand.
People need to know what their jobs are.
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
Learning is not compulsory; it's voluntary... But to survive, we must learn.
The result of long-term relationships is better and better quality, and lower and lower costs.