I am not reporting things about people. I am reporting things about practices.

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

We are being ruined by the best efforts of people who are doing the wrong thing.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

If someone can make a contribution to the company he feels important.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

The aim of education should be to preserve and nurture the yearning for learning that a child is born with.