No one can measure the loss of business that may arise from a defective item that goes out to a customer.
Mere allocation of huge sums of money for quality will not bring quality.
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
Transformation is not automatic. It must be learned; it must be led.
A leader's job is to help his people.
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.