To optimize the whole, we must sub-optimize the parts

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

In God we trust; all others bring data.

The customer invents nothing. New products and new services come from the producer.

Any manager can do well in an expanding market.

The transformation will come from leadership.