Change the rule and you will get a new number.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

It only takes a little innovation.

Hold everybody accountable? Ridiculous!

It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.

When people try to do what they can not do, they wish to give up.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.