It's not enough to do your best; you must know what to do & then do your best.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth

Nobody goes to work to do a bad job.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Profit in business comes from repeat customers