A leader knows who is outside of the system and needs special help.

In God we trust; all others bring data.

Transformation is not automatic. It must be learned; it must be led.

Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.

Retroactive management emphasizes the bottom line.

It does not happen all at once. There is no instant pudding.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.