Without questions, there is no learning.
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
A rational prediction has an explanation based on theory.
Plants don't close from poor workmanship, but from poor management.
You have to manage a system. The system doesn't manage itself.
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.