Nobody should try to use data unless he has collected data.
He that would run his company on visible figures alone will in time have neither company nor figures.
Hold everybody accountable? Ridiculous!
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
Plants don't close from poor workmanship, but from poor management.
Transformation is not automatic. It must be learned; it must be led.