A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

A man who knows not his limitations is of no use to anyone.

The problem is that most courses teach what is wrong.

When we cooperate, everybody wins.

There must be consistency in direction.