A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

A system can not understand itself.

You have to manage a system. The system doesn't manage itself.

One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.

We should be guided by theory, not by numbers.

It would be a mistake to export western management to a friendly country.

The process is not just the sum of its parts.