A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

The individual has been crushed by our style of management today.

Let us ask our suppliers to come and help us to solve our problems.

Management's job is to know which systems are stable and which are not.

Management's job is to optimize the whole system.

The most important things cannot be measured.