It's not enough to do your best; you must know what to do & then do your best.
Many people in management are being paid to produce waste.
The most important things cannot be measured.
We are being ruined by the best efforts of people who are doing the wrong thing.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
You can only elevate individual performance by elevating that of the entire system.