People learn in different ways: reading, listening, pictures, watching.

The greatest losses are unknown and unknowable.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

I am not reporting things about people. I am reporting things about practices.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

The customer is the most important part of the production line.