People learn in different ways: reading, listening, pictures, watching.

Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.

Everyone is a customer for somebody, or a supplier to somebody.

Transformation is not automatic. It must be learned; it must be led.

A system must be managed. It will not manage itself.

You can not define being exactly on time.

Profit in business comes from repeat customers