When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".

Understanding variation is the key to success in quality and business.

The questions are more important than the answers.

No requirement of industry is so much neglected as operational definitions.

You do not install knowledge.

Absence of defects does not necessarily build business... Something more is required.

We are being ruined by the best efforts of people who are doing the wrong thing.