Improve quality, you automatically improve productivity.
The greatest losses are unknown and unknowable.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
Survival is optional. No one has to change.
The questions are more important than the answers.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.