If you destroy the people of a company, you do not have much left.

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

We are here to make another world.

People work in the system. Management creates the system

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

You should not ask questions without knowledge.

Without theory there is nothing to modify or learn.