Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Plants don't close from poor workmanship, but from poor management.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

We should be guided by theory, not by numbers.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

Survival is optional. No one has to change.

Transformation is not automatic. It must be learned; it must be led.