Stamping out fires is a lot of fun, but it is only putting things back the way they were.

We must satisfy our customers.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

There must be consistency in direction.

It's management's job to know.

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.