Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

Without theory we can only copy.

Management by results - like driving a car by looking in rear view mirror.

Absence of defects does not necessarily build business... Something more is required.

Experience by itself teaches nothing.

A rule should suit the purpose.