If you do not know how to ask the right question, you discover nothing.
The customer is the most important part of the production line.
A leader's job is to help his people.
The transformation will come from leadership.
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
You do not install quality; you begin to work at it.