Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

Knowledge is the key.

People work in the system. Management creates the system

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

We know what we told him, but we don't know what he heard.

The individual has been crushed by our style of management today.