Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards DemingYou must not run your Organization as a functional hierarchy. You must understand it as a System.
W. Edwards DemingTwo basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming