The individual has been crushed by our style of management today.
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
Lack of knowledge - that is the problem.
...the most important things we need to manage can't be measured.
Mere allocation of huge sums of money for quality will not bring quality.
Quality starts in the boardroom.