You do not install quality; you begin to work at it.
We are here to learn, to make a difference and to have fun.
A rule should suit the purpose.
Survival is optional. No one has to change.
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
Transformation is not automatic. It must be learned; it must be led.