We must satisfy our customers.
Management's job is to know which systems are stable and which are not.
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
We have to bring back the individual. Management has smothered the individual.
If you destroy the people of a company, you do not have much left.
The job can't be finished only improved to please the customer.