Survival is optional. No one has to change.

You do not install quality; you begin to work at it.

When we cooperate, everybody wins.

All anyone asks for is a chance to work with pride.

To copy is to invite disaster.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Monetary rewards are not a substitute for intrinsic motivation.