When people try to do what they can not do, they wish to give up.
Anyone that enjoys his work is a pleasure to work with.
Any two people have different ideas of what is important.
Experience by itself teaches nothing.
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
The main difference between service and manufacturing is the service department doesn't know that they have a product.