You do not install quality; you begin to work at it.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.

The problem is that most courses teach what is wrong.

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.