We are here to learn, to make a difference and to have fun.

Information is not knowledge. Let's not confuse the two.

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

Judging people does not help them.

Management by results is confusing special causes with common causes.

The customer invents nothing. New products and new services come from the producer.

Nobody should try to use data unless he has collected data.