We are here to learn, to make a difference and to have fun.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

When a worker has reached a stable state, further training will not help him.

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

Let us ask our suppliers to come and help us to solve our problems.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

Without theory, there are no questions.