You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

When a worker has reached a stable state, further training will not help him.

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

All models are wrong; some models are useful.

Management is prediction.

Management of outcomes may not be any more than a skill. It does not require knowledge.