You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

When we cooperate, everybody wins.

It does not happen all at once. There is no instant pudding.

Absence of defects does not necessarily build business... Something more is required.

You do not install knowledge.