For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
Management by results is confusing special causes with common causes.
The problem is that most courses teach what is wrong.
If you destroy the people of a company, you do not have much left.
A rule should suit the purpose.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.