Quality starts in the boardroom.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
A system can not understand itself.
If you do not know how to ask the right question, you discover nothing.
You must have a supplier relationship of constant improvement.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.