Nothing happens without personal transformation.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

We are being ruined by the best efforts of people who are doing the wrong thing.

A rational prediction has an explanation based on theory.

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

The most important measures are both unknown and unknowable.