Judging people does not help them.

You can not achieve an aim unless you have a method.

If you can't describe what you are doing as a process, you don't know what you're doing.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

Survival is optional. No one has to change.

Profit in business comes from repeat customers