People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

You cannot inspect quality into the product; it is already there.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

You can only elevate individual performance by elevating that of the entire system.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

It would be a mistake to export western management to a friendly country.