When a worker has reached a stable state, further training will not help him.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.

The transformation will come from leadership.

Zero defects is a super highway going down the tube.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.

No requirement of industry is so much neglected as operational definitions.