Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
Profit in business comes from repeat customers
A bad system will beat a good person every time.
When a worker has reached a stable state, further training will not help him.
Nobody goes to work to do a bad job.
The questions are more important than the answers.