The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
Innovation comes from the producer - not from the customer.
When we cooperate, everybody wins.
The customer is the most important part of the production line.
We should be guided by theory, not by numbers.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.