Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

The most basic problem is that performance appraisals often don't accurately assess performance.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

No requirement of industry is so much neglected as operational definitions.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

Everyone is a customer for somebody, or a supplier to somebody.

Management by results - like driving a car by looking in rear view mirror.