We are here for an education.
Innovation comes from the producer - not from the customer.
You have to manage a system. The system doesn't manage itself.
You do not install quality; you begin to work at it.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.