We should work on our process, not the outcome of our processes.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

Let us ask our suppliers to come and help us to solve our problems.

Monetary rewards are not a substitute for intrinsic motivation.

The customer is the most important part of the production line.