Management by results is confusing special causes with common causes.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
You do not install knowledge.
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
People work in the system. Management creates the system
Manage the cause, not the result.