The most important figures for management of any organization are unknown and unknowable.

A system must be managed. It will not manage itself.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

No requirement of industry is so much neglected as operational definitions.

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

Now, we learn that a system must have an aim. Without an aim, there is no system.