People need to know what their jobs are.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

Put a good person in a bad system and the bad system wins, no contest.

You can not hear what you do not understand.

The most important figures for management of any organization are unknown and unknowable.

It would be a mistake to export western management to a friendly country.