When people try to do what they can not do, they wish to give up.
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
Quality is everyone's responsibility.
It's not enough to do your best; you must know what to do & then do your best.
You have to manage a system. The system doesn't manage itself.
Innovation comes from the producer - not from the customer.