Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
The job can't be finished only improved to please the customer.
A leader's job is to help his people.
Retroactive management emphasizes the bottom line.
Divide responsibility and nobody is responsible.