Many people in management are being paid to produce waste.

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

Let us ask our suppliers to come and help us to solve our problems.

It's not enough to do your best; you must know what to do & then do your best.

To copy is to invite disaster.

Quality starts in the boardroom.

A leader knows who is outside of the system and needs special help.