The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

...the most important things we need to manage can't be measured.

Transformation is not automatic. It must be learned; it must be led.

The result of long-term relationships is better and better quality, and lower and lower costs.

Management's job is to optimize the whole system.

Whenever there is fear, you will get wrong figures.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.