The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

You can not define being exactly on time.

It would be a mistake to export western management to a friendly country.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

You can only elevate individual performance by elevating that of the entire system.

Profit in business comes from repeat customers

The emphasis should be on why we do a job.