Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

When a worker has reached a stable state, further training will not help him.

Now, we learn that a system must have an aim. Without an aim, there is no system.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.