The individual has been crushed by our style of management today.
You cannot inspect quality into the product; it is already there.
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
A leader knows who is outside of the system and needs special help.
Everyone is a customer for somebody, or a supplier to somebody.