When we cooperate, everybody wins.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

Understanding variation is the key to success in quality and business.

The aim should be to work on the method of management.

To optimize the whole, we must sub-optimize the parts

The most important figures for management of any organization are unknown and unknowable.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.