Management by results is confusing special causes with common causes.

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Let us ask our suppliers to come and help us to solve our problems.

Transformation is not automatic. It must be learned; it must be led.

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth