Management by results is confusing special causes with common causes.

If you do not know how to ask the right question, you discover nothing.

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.

We are here for an education.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.