Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

A leader must have knowledge. A leader must be able to teach.

You can not hear what you do not understand.

Quality starts in the boardroom.

People learn in different ways: reading, listening, pictures, watching.

Management's job is to optimize the whole system.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.