Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

The individual has been crushed by our style of management today.

Innovation comes from the producer - not from the customer.

Transformation is not automatic. It must be learned; it must be led.

We want best efforts guided by theory.

To copy is to invite disaster.

If you destroy the people of a company, you do not have much left.