Zero defects is a super highway going down the tube.
Don't expect smart people to listen to you without proof.
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
Knowledge needs to be a verb.
The most important things cannot be measured.
Transformation is not automatic. It must be learned; it must be led.