Nobody goes to work to do a bad job.
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
A leader must have knowledge. A leader must be able to teach.
We are here to learn, to make a difference and to have fun.
Management of outcomes may not be any more than a skill. It does not require knowledge.