Quality starts in the boardroom.

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth

You can not achieve an aim unless you have a method.

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

A leader must have knowledge. A leader must be able to teach.

Meeting specifications is not enough.