Management's job is to optimize the whole system.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

Knowledge is the key.