Management's job is to optimize the whole system.

When a worker has reached a stable state, further training will not help him.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

We know what we told him, but we don't know what he heard.

The aim should be to work on the method of management.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

It's not enough to do your best; you must know what to do & then do your best.