Management's job is to optimize the whole system.

Management of outcomes may not be any more than a skill. It does not require knowledge.

Hold everybody accountable? Ridiculous!

The individual has been crushed by our style of management today.

Absence of defects does not necessarily build business... Something more is required.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

Mere allocation of huge sums of money for quality will not bring quality.