I am not reporting things about people. I am reporting things about practices.
If you do not know how to ask the right question, you discover nothing.
We know what we told him, but we don't know what he heard.
The transformation will come from leadership.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
Now, we learn that a system must have an aim. Without an aim, there is no system.