I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards DemingWhat makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
W. Edwards DemingThe ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards DemingNo one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards DemingThe aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
W. Edwards Deming