The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

Monetary rewards are not a substitute for intrinsic motivation.

He that would run his company on visible figures alone will in time have neither company nor figures.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

We should work on our process, not the outcome of our processes.

Any manager can do well in an expanding market.

Competition should not be for a share of the market-but to expand the market.