The result of long-term relationships is better and better quality, and lower and lower costs.
A rational prediction has an explanation based on theory.
I am not reporting things about people. I am reporting things about practices.
Management by results - like driving a car by looking in rear view mirror.
Management's job is to optimize the whole system.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.