We know what we told him, but we don't know what he heard.
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
You do not install quality; you begin to work at it.
Many people in management are being paid to produce waste.
A leader knows who is outside of the system and needs special help.
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.