Profit in business comes from repeat customers
Transformation is not automatic. It must be learned; it must be led.
Mere allocation of huge sums of money for quality will not bring quality.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
Scrap doesn't come for free, we pay someone to make it.
It would be a mistake to export western management to a friendly country.