No one can measure the loss of business that may arise from a defective item that goes out to a customer.
There is no substitute for knowledge.
Hold everybody accountable? Ridiculous!
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
The problem is that most courses teach what is wrong.
Absence of defects does not necessarily build business... Something more is required.