When a worker has reached a stable state, further training will not help him.
The problem is that most courses teach what is wrong.
Hold everybody accountable? Ridiculous!
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
You must not run your Organization as a functional hierarchy. You must understand it as a System.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.