It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.

The individual has been crushed by our style of management today.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

Just because you can measure everything doesn't mean that you should.

It does not happen all at once. There is no instant pudding.

Management's job is to know which systems are stable and which are not.

Monetary rewards are not a substitute for intrinsic motivation.