The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

Absence of defects does not necessarily build business... Something more is required.

To copy is to invite disaster.

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

3% of the problems have figures, 97% of the problems do not.

A leader's job is to help his people.