The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

You do not install quality; you begin to work at it.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

You can not define being exactly on time.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

There is no substitute for knowledge.

There must be consistency in direction.